Introducing Digital Service Management
Digital Service Management is a minimalist approach for Service Delivery and Service Support teams to ensure that IT systems are run in line with customer expectations.
IT Asset Management Policy
This policy provides guidelines on activities related to the End User Computing asset lifecycle, from acquisition, tagging, deployment, usage, maintenance, withdrawal, and disposal. Policy Name IT Asset Management for End User Computing Policy Number GROUP-ISMS-ITAM-EUC Policy Type Service Portfolio Applicability Vulture Airways Audience All users of Information Systems Policy Owner Vulture Airways Head of IT … Read more
The definitive guide to passing the ITIL 4 Foundation Exam
The ITIL 4 Framework is a comprehensive source of best practices for delivering IT services that are aligned to customer needs. As an IT management framework, ITIL 4 can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change. The ITIL 4 … Read more
Total Cost of Ownership Webinar
Total Cost of Ownership is…
The Hairdresser and the Barber
Even though Hairdressers and Barbers trade in the exact same industry, their approaches have evolved to suit to the needs and preferences of their customers.