Once upon a time, there was a poor village filled with people who did not like to share. They locked their doors and windows tight and kept what little food they had for themselves. One day, a stranger passed into the village. He was very tired and hungry from his journey. He stopped at the … Read more
IT plays a pivotal role in driving efficiency and innovation. However, the true power of IT is unlocked through effective service management, often referred to as the “business end of IT.” At its core, service management is a strategic approach that ensures IT services are aligned with the goals and needs of the organisation. It … Read more