Best Practice Workshops

The adoption of best practice is not insignificant, and requires a complete shift in attitude, behaviour and culture within your organisation. Most people discover this to be a slow, confusing and often meandering path to comprehension.

We have developed a series of fast-paced workshops which will vastly accelerate your adoption of best practices by combining theory, practice, assessments and planning into just 3 days. The primary output from these workshops is a prioritised improvement plan with clear roles and responsibilities.

Support & Operations

  • Service Desk
    • Designing and Implementing a Service Desk (2 days)
    • Managing a Service Desk (3 days)
  • Request, Incident & Problem Management (3 days)
  • Change Management (2 days)
  • Release Management (2 days)
  • Incident & Problem Management (3 days)
  • Asset & Configuration Management (3 days)
  • Event Management (2 days)

Service Delivery

  • Service Design (2 days)
  • Service Catalog & Service Level Management (3 days)
  • Supplier & Contract Management (2 days)
  • Availability & Continuity Management (3 days)
  • Capacity Management (2 days)
  • Information Security Management (2 days)

Strategy

  • Financial Management for IT Services
    • Service Accounting (2 days)
    • Budgeting (2 days)
    • Total Cost of Ownership (1 day)
    • Charge-back for Services (1-2 days)
  • Strategic IT Portfolio Management (2 days)
  • Business Relationship Management (2 days)
  • Innovation Management (2 days)

Contact Us

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