Practitioner Briefings

Best Practice Briefings are half- or one-day workshops which are practitioner level briefings to explore the theory in the best practices described in ITIL 4 and COBIT 2019.

TopicExecutive BriefingPractitioner BriefingPractitioner Briefing & Exercises
Strategic Themes
IT Strategy2 hours4 hours-
Demand/Supply Governance2 hours4 hours-
IT Governance4 hours4 hours-
Innovation in IT4 hours4 hours-
Service Delivery Themes
Workforce Management1 hour4 hours8 hours
Capacity Management1 hour4 hours8 hours
Availability Management1 hour4 hours8 hours
Service Continuity Management1 hour4 hours8 hours
Information Security Management1 hour4 hours8 hours
Service Level Management1 hour4 hours8 hours
Service Catalog Management1 hour4 hours8 hours
Supplier & Contract Management1 hour4 hours8 hours
Service Support Themes
Change Control1 hour4 hours8 hours
Release Management1 hour4 hours8 hours
Deployment Management1 hour4 hours8 hours
Knowledge Management1 hour4 hours8 hours
Incident Management1 hour4 hours8 hours
Problem Management1 hour4 hours8 hours
Request Management1 hour4 hours8 hours
Event Management1 hour4 hours8 hours
Access Management1 hour4 hours8 hours
Service Desk1 hour4 hours8 hours