ITSM Process Assessment

Roadmap to Service Improvement

Our IT Service Management (ITSM) Process Assessments help you to identify weaknesses and deficiencies through an independent and expert analysis of how your IT department functions.

How it works

  • Step 1. Initial free interview to understand your requirements
  • Step 2. Proposal and pricing
  • Step 3. Initiation Workshop with key stakeholders
  • Step 4. Assessment Interviews
  • Step 5. Assessment Surveys
  • Step 6. Analysis and Report
  • Step 7. Presentation of Assessment Report
  • Step 8. Development of prioritised Improvement Plan
  • Step 9. Presentation of Improvement Plan