Better Service Management


This short course is an introduction to the principles and practices of Service Management. It provides context to frameworks such as ITIL, PRINCE2, COBIT, SRE, DevOps as well as ISO/IEC 20000. It is not a body of knowledge to replace any of these frameworks.

Intended audience

  • Service Delivery Managers
  • Service Support Managers
  • Application Support Managers
  • Service Desk Agents
  • Technicians
  • Engineers
  • Developers
  • Project Managers
  • Business Analysts


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