When adopting IT Service Management (ITSM) within your IT Department, you may find that your team is struggling to adapt and adopt the practices within the working environment.

The ITSM Masterclass Series

The ITSM MasterClass Series is a collection of structured workshops which are designed to accelerate the adoption of ITSM practices within your team.

Each masterclass is structured to allow participants to learn new ways of working, and also unlearn poor practices:

• Educational content, to level-up the participant’s understanding of the principles and practices
• Exercise to understand causes and effects in the current landscape
• High-level practice assessment
• Understanding the future state
• Prioritised Improvement Plan
• Integrating into other ITSM processes

Each Masterclass is designed in 2-hour segments. It is difficult for people to be out of the office for an entire day, therefore we are flexible and can split break each Masterclass into 2-hour segments.

Each Masterclass consists of a blend of:

• Educational content – to “level up” the understanding of all participants.
• Capability assessment – to assess the current state of the practice area.
• Improvement Plan – to develop a prioritised Service Improvement Plan

Operational focus

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Service Design

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Strategic focus

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