Release Management Workshop

Our Good Practice Workshops are designed to help IT leaders to accelerate the adoption of internationally-accepted best practice within their departments. These workshops follow a strong systems-thinking approach.

Release Management practices are associated with the highest performing IT departments, however it has a critical dependency on Change Enablement and Service Configuration Management.


If you’re struggling with the following symptoms, you’re likely to have an underperforming Release Management process:

  • Unplanned outages due to miscommunication
  • High frequency of failed releases
  • High frequency of changes resulting in unplanned outages
  • High levels of wasteful rework
  • Low levels of confidence in IT’s ability to deploy new technology
  • Limited Ability to Deliver Multiple, Simultaneous Releases
  • General Sense of Resignation to Inefficiency and Low Morale
  • Political discord between technical teams
  • Poor customer satisfaction


This workshop is designed to help you adopt and adapt service management best practices within your team. You are likely to see the following benefits:

  • Significant reduction in service outages
  • More predictable releases
  • Faster response to requests for new functionality
  • Significant improvement in turnaround time for implementing complex releases
  • Higher customer satisfaction

Workshop Structure

Module 1. Release Management Theory
In this module, we will explore the spectrum of best-practice guidance from ITIL, COBIT, DevOps and ISO20000. This has the effect of levelling-up all stakeholders knowledge in both terminology and thinking patterns.
2 hours
Module 2. Measure the current state
In this module, we will:
– identify and document your pain points
– do a high-level process maturity assessment (50-60 points checklist)
– evaluate your current process documentation
– evaluate your current Release policy documentation
4 hours
Module 3. Define the future state
– Define Roles & Responsibilities
– Create SOP for creating a change
– Create a standardised process for Minor Releases
– Create a standardised process for Major Releases
– Define Release Categories
– Define the Release Policy
– Create SOP for evaluating and authorising Releases
– Create policy for bundling changes
– Determine risk matrix for changes
– Establish a Master Release Schedule
– Stakeholder Analysis
– Communication Plan
– Nudge Strategy for Behaviour Change
8 hours
Module 4. Service Improvement Plan
– Identify additional opportunities for improvement
– Prioritise and allocate improvements to individuals
– Insert all assigned tasks to Service Improvement Plan
2 hours
Release Management Workshop16 hours

Supporting Agile principles

The Agile Manifesto contains the following principles:

  • Individuals and interactions OVER processes and tools
  • Working software OVER comprehensive documentation
  • Customer collaboration OVER contract negotiation
  • Responding to change OVER following a plan

Our Good Practice Workshops are designed to fast-track decisions about things on the right, so that your management focus remains on the things on the left.


This Release Management workshop will ensure that key stakeholders are involved in the design, implementation and rollout of Release Management as a practice.