We have designed a portfolio of Good Practice Workshops which are designed to help you accelerate the adoption of internationally-accepted good practices within your environment.
| Description | Duration |
|---|---|
| Change Enablement Workshop | 16 hours |
| Incident Management Workshop | 16 hours |
| Problem Management Workshop | 16 hours |
| Service Desk Workshop | 16 hours |
| IT Asset Management Workshop | 16 hours |
| Configuration Management Workshop | 16 hours |
| Release Management | 16 hours |
| Service Level Management Workshop | 16 hours |
Supporting Agile Values and Principles
The Agile Manifesto contains the following principles:
- Individuals and interactions OVER processes and tools
- Working software OVER comprehensive documentation
- Customer collaboration OVER contract negotiation
- Responding to change OVER following a plan
Our Good Practice Workshops are designed to fast-track decisions about things on the right, so that you can focus your attention on the things on the left. Our workshops also include templates, checklists and examples which you can use as the basis for your own documentation.
Supporting Culture Change
Culture is not something that anyone can affect directly. Instead, culture emerges from the system of principles, processes, policies, tools, management models which have been adopted within an organisation.
Our Good Practice Workshops will help you to establish the necessary principles and practices which support a healthy corporate culture.
Virtual Workshops
In the current environment of lockdowns, and Work-From-Home, we are mindful that virtual workshops are difficult. For this reason, we have designed our workshops in 2-hour chunks to ease Zoom fatigue with your team members.