Good Practice Workshops

We have designed a portfolio of Good Practice Workshops which are designed to help you accelerate the adoption of internationally-accepted good practices within your environment.

Change Enablement Workshop16 hours
Incident Management Workshop16 hours
Problem Management Workshop16 hours
Service Desk Workshop16 hours
IT Asset Management Workshop16 hours
Configuration Management Workshop16 hours
Release Management16 hours
Service Level Management Workshop16 hours

Supporting Agile Values and Principles

The Agile Manifesto contains the following principles:

  • Individuals and interactions OVER processes and tools
  • Working software OVER comprehensive documentation
  • Customer collaboration OVER contract negotiation
  • Responding to change OVER following a plan

Our Good Practice Workshops are designed to fast-track decisions about things on the right, so that you can focus your attention on the things on the left. Our workshops also include templates, checklists and examples which you can use as the basis for your own documentation.

Supporting Culture Change

Culture is not something that anyone can affect directly. Instead, culture emerges from the system of principles, processes, policies, tools, management models which have been adopted within an organisation.

Our Good Practice Workshops will help you to establish the necessary principles and practices which support a healthy corporate culture.

Virtual Workshops

In the current environment of lockdowns, and Work-From-Home, we are mindful that virtual workshops are difficult. For this reason, we have designed our workshops in 2-hour chunks to ease Zoom fatigue with your team members.