Today’s digital deployments are often large and complex, with business services dependent on dynamic environments. Support teams are expected to ensure high levels of availability and respond rapidly when systems are impacted. Without a professional approach to service delivery, operational issues will lead to significant disruption of business operations.
Digital Service Management
Digital Service Management is a minimalist approach for Service Delivery and Service Support teams to ensure that IT systems are run in line with customer expectations.
Oh No, Yet Another Framework
DSM is not a framework. It could be described poetically as “a constellation of practices orbiting around continuous improvement”, but in more business-like terms, it is a loose collection of management practices that satisfy customers, avoid unnecessary costs, eliminate waste and improve Service Delivery.