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ITIL 4 Foundation Course

Current Status
Not Enrolled
Price
ZAR5750
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Course Content

Introduction to Service Management
Introduction to Service Management
Service Relationships
Service Relationships
The Four Dimensions of Service Management
Organisations & People
Information & technology
Partners & Suppliers
Value Streams & Processes
The Seven Guiding Principles
Principle 1: Focus on Value
Principle 2. Start where you are
Principle 3. Progress iteratively, with feedback
Principle 4. Collaborate and promote visibility
Principle 5. Think and work holistically
Principle 6. Keep it simple and practical
Principle 7. Optimise and automate
The ITIL Service Value System
The ITIL Service Value System
The ITIL Service Value Chain
The ITIL Service Value Chain
SVC activities: Plan
SVC activites: Improve
SVC activities: Engage
SVC activities: Design & Transition
SVC activities: Obtain & Build
SVC activities: Deliver & Support
Service Management Practices
IT Asset Management
Information Security Management
Relationship Management
Supplier Management
Capacity & Performance Management
Availability Management
Service Continuity Management
Monitoring & Event Management
Incident Management
Change Enablement
Problem Management
Service Request Management
Deployment Management
Exam
Service Desk
Syllabus
Claim your PeopleCert Exam Voucher
ITIL 4 Foundation – Sample Paper A
ITIL 4 Foundation – Sample Paper B
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