The Engineer’s Certificate in Service Support

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Today’s digital deployments are often large and complex, with business services heavily dependent on dynamic IT environments. Too often, operational issues in IT lead to a significant disruption to normal business operations. Support teams are expected to respond rapidly when systems are impacted, however IT teams are seldom equipped or trained to be a high-performance team.

Service Support is a subset of Service Management. It consists of a collection of principles and hard-earned wisdom which have proven to have a significant impact on customer satisfaction.

This short course provides IT support professionals with the good practice building-blocks to improve teamwork, develop deeper collaboration, streamline communication and reduce the disruption to business operations.


This course is aimed at IT engineers working in a support role:

  • System Engineers
  • Network Engineers
  • Database Administrators
  • DevOps Engineers
  • Service Desk Technicians
  • Business Analysts
  • Software Developers
  • Software Testers
  • Service Managers


To earn the Engineer’s Certificate in Service Support, you must demonstrate your proficiency by means of a short, exam:

  • 60 multiple-choice questions
  • 60 minutes
  • Open Book (no invigilator required).
  • Must achieve 90% (54/60) to pass.
  • Unlimited exam attempts.