Today’s digital deployments are often large and complex, with business services heavily dependent on dynamic IT environments. Too often, operational issues in IT lead to a significant disruption to normal business operations. Support teams are expected to respond rapidly when systems are impacted, however IT teams are seldom equipped or trained to be a high-performance team.
Service Support is a subset of Service Management. It consists of a collection of principles and hard-earned wisdom which have proven to have a significant impact on customer satisfaction.
This short course provides IT support professionals with the good practice building-blocks to improve teamwork, develop deeper collaboration, streamline communication and reduce the disruption to business operations.
This course is aimed at IT engineers working in a support role:
- System Engineers
- Network Engineers
- Database Administrators
- DevOps Engineers
- Service Desk Technicians
- Business Analysts
- Software Developers
- Software Testers
- Service Managers
To earn the Engineer’s Certificate in Service Support, you must demonstrate your proficiency by means of a short, exam:
- 60 multiple-choice questions
- 60 minutes
- Open Book (no invigilator required).
- Must achieve 90% (54/60) to pass.
- Unlimited exam attempts.