The Engineer’s Certificate in Service Delivery

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Today’s digital deployments are often large and complex, with business services dependent on dynamic environments. Without the right strategy and technology, operational issues lead to disruption to business operations. Technical teams are expected to ensure high levels of availability and respond rapidly when systems are impacted, but technical specialists often are not equipped with the power skills to maximise their potential.

Service Management is a collection of good practices on a foundation of Continuous Improvement. It provides IT professionals with the theoretical building blocks to improve teamwork, collaboration and communication.

This short course covers the key skills for a senior engineer who is focused on Service Delivery:

  • Reliability
  • Availability
  • Capacity
  • Information Security
  • IT Service Continuity


This course is aimed at IT professionals working in a technological role:

  • Technical Architects
  • System Engineers
  • DevOps Engineers
  • Service Desk Technicians
  • Business Analysts
  • Software Developers
  • Software Testers


To earn the Engineer’s Certificate in Service Delivery, you must complete a short exam:

  • 60 Questions, Multiple Choice
  • 1 Hour
  • Open Book
  • Must achieve 80% (48/40) to pass.
  • The exam may be attempted a maximum of 3 times.